SMS & Email Automations for Clinics
Most clinics lose leads because they don't follow up fast enough. We build automated SMS and email systems that respond instantly, nurture enquiries, and get more patients booked - even outside office hours.
Senior-only management•Weekly founder oversight•Month-to-month•UK-focused delivery
Common issues we solve
The Problem
Slow follow-up kills conversions - Enquiries go cold within minutes if no one responds. Most clinics take hours or even days to follow up.
Reception teams are overwhelmed - Front desk staff juggle calls, walk-ins, and admin. New lead follow-up gets deprioritised.
No system for no-shows - Missed appointments cost clinics thousands each month. Without reminders, no-show rates stay high.
Cold leads are forgotten - Patients who enquired but didn't book are never contacted again, leaving revenue on the table.
Our Solution
Instant automated response - Every new enquiry receives an SMS and email within seconds, confirming receipt and next steps.
Structured follow-up sequences - Automated nurture flows keep your clinic top-of-mind without adding work for your team.
Appointment reminder system - SMS and email reminders reduce no-shows and keep your schedule full.
Re-engagement for cold leads - Automated sequences re-activate patients who enquired but never booked.
Our approach
Instant automated response - Every new enquiry receives an SMS and email within seconds, confirming receipt and next steps.
Structured follow-up sequences - Automated nurture flows keep your clinic top-of-mind without adding work for your team.
Appointment reminder system - SMS and email reminders reduce no-shows and keep your schedule full.
Re-engagement for cold leads - Automated sequences re-activate patients who enquired but never booked.
Key performance indicators
Lead response time
Enquiry-to-booking rate
No-show reduction rate
Re-engagement conversion rate
SMS open and reply rates
Email open and click rates
What you get
Faster lead response - Instant replies ensure no enquiry goes unanswered, even at weekends or outside hours.
Higher booking rates - Structured follow-up converts more enquiries into confirmed consultations.
Reduced no-shows - Automated reminders keep patients committed to their appointments.
Recovered revenue - Cold lead sequences re-engage patients who would otherwise be lost.
Less admin burden - Your reception team focuses on patients in the clinic, not chasing leads.
Consistent patient experience - Every enquiry receives the same professional, timely communication.
Deliverables
Instant SMS confirmation setup
Email welcome and onboarding sequence
Appointment reminder automation (SMS + email)
No-show follow-up sequence
Cold lead re-engagement campaign
Post-consultation follow-up flow
Monthly performance reporting
What to expect
Best for
- Clinics losing leads to slow follow-up
- Practices with high no-show rates
- Teams that want to automate repetitive patient communication
Timeline
Core automations are typically live within 5–7 days. Full sequence optimisation develops over 30 days as we refine messaging based on response data.
Investment
Automation setup and management starts at £300/month. Includes SMS and email sequences, ongoing optimisation, and monthly reporting.
Want better-quality patient enquiries?
Book your free strategy call and get a practical 30-day growth plan tailored to your clinic.